Privacy Policy

 

Uni Healthcare Clinic Ltd. (“We”) are committed to protecting and respecting your privacy. This privacy policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we may collect from you, when you interact with us. Please read the following carefully to understand our views and practices regarding your personal data and how we treat it.

For the purpose of the General Data Protection Regulation (GDPR) (EU) 2016/679, the data controller is Uni Healthcare Clinic Ltd.

 

1. Information we may collect from you

We may collect and process the following data about you:

- Name, date of birth, contact information, medical information

- Any other Information that you provide by filling in forms on our site, by emailing us directly, or information you provide during consultations

- We may also ask you for information when you report a problem with our site

If you contact us separately from what’s listed above, we may keep a record of that correspondence (e.g. for future treatment purposes). If you are a patient or prospective patient, the personal data we collect from you and process is for the sole purpose of tailoring your treatment to your needs as an individual, unless stated otherwise.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

2. IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

3. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

4. Storage of your personal data

Access is restricted to the personal data we collect from you and it’s stored securely. The limited data that we store electronically, is accessible only via password-protected devices, also secured with up-to-date antivirus and malware detection software.

In rare cases, the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We limit access to the information by our own employees, contractors, site service providers and those individuals who are authorised for the proper handling of

such information. We request that our third party contractors and site service providers follow similar standards of security and confidentiality.

We only share specific information from your personal data with trusted third parties, in order to perform specific services. For example, IT companies who support our website and email systems.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. In the case of a data breach, we will contact both you and the relevant authorities as soon as possible.

5. How long we store your personal data

Whenever we collect or process your personal data use, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

Under section 8 of the BAcC Code of Professional Conduct, the minimum retention period for patient records is seven years. In the case of patients under 18 years of age, records must be kept until the patient reaches the age of twenty-five (seven years after reaching eighteen).

We have a retention period of ten years. At the end of this period, your data will be completely deleted electronically, and destroyed securely.

6. Uses made of the information

We use information held about you in the following ways: To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

We may also use your data, or permit selected companies within our group to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone. We will seek your consent before we (or such group companies) contact you.

7. Disclosure of your information

We may disclose your personal information to third parties: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Uni Healthcare Clinic Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Uni Healthcare Clinic Ltd., our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8. Your rights and access to information

You have the right to:

- Access  a copy of the personal data we hold about you, free of charge in most cases.

- In certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed.

- Object to the processing of your data that is likely to cause or is causing damage or distress.

- Prevent processing for direct marketing (either through specific channels, or all channels). We will inform you (before collecting your data) if we intend to use your data for such purposes, and you are able to withdraw consent at anytime (please contact clinic@unihealthcare.co.uk).

- object to decisions being taken by automated means

- lodge a complaint with a supervisory authority or to claim compensation for damages caused by a breach of the GDPR.

To protect the confidentiality of your information, we may ask you to verify your identify before proceeding with any request you make under this privacy policy.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.

10. Contact

Questions, comments and requests regarding this privacy policy should be addressed to The Data Protection Officer available at clinic@unihealthcare.co.uk.